Shipping & Refund Policy

Last Updated: 2025

 

1. Our Policy

Due to the hygienic nature of our oral care products, we generally do not accept returns or offer refunds for simply changing your mind. However, your satisfaction is our priority.

 

2. Eligibility for Return/Refund

We accept returns and offer a full refund or free replacement only if the product you received is:

 

· Damaged during transit.

· Defective (e.g., faulty seal, incorrect product).

· Expired or near its expiration date.

 

3. How to Initiate a Return

 

1. Contact our customer care team at support@sridanth.com within 48 hours of receiving your order.

2. Provide your order number and a clear description (and preferably photos or a video) of the issue.

 

4. The Process

 

· Once we receive and approve your return request, we will provide instructions for returning the item (if necessary) and process a replacement or refund to your original payment method.

· Recommendation: For a smooth resolution, we highly recommend making a short video or taking photos while unboxing your order. This helps us quickly address any issues related to shipping damage or missing items.

 

5. Shipping

We will provide a prepaid return shipping label if the return is due to our error (e.g., we sent the wrong product). For other eligible returns, we will guide you on the return process.

 

6. Contact Us

For any questions about returns, please contact us at: support@sridanth.com.